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Monday, June 14, 2021
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BCM suspends electricity supply for overdue accounts

Customers queuing outside BCM’s revenue services (Image By: Onthatile Talafala)

Buffalo City Municipality has urged customers to use revenue services closer to them, concerning the billing inquiries, which have caused long queues outside BCM revenue services in East London Oxford Street.
This is after the municipality has resumed its credit control policy which was to result in the blocking of electricity for customers with outstanding payments in their accounts.
Consumers who have prior arrangements which must comply with the new approved credit control and debt collection said, “You come here, you get accounts, and your account says R4 000, then the new account came out, and says R47 000 as if they have added an extra zero to the account. When you get to the municipality the screen says R58 000, so they blocked the consumers, and now people must pay and decide, then move from one queue to the other to have it unblocked for you to be able to buy electricity.”
BCM communications office and spokesperson, Bathandwa Diamond says, “If customers feel that their bill is incorrect, they need to lodge an official query complaint giving full details of the amount under query so that the municipality can investigate the query.” She further explained that, once a query has been lodged, the account will be protected against any credit control action until the query has been resolved, on condition that all other services not under query are paid in full, as well as an average towards the service under query.
Standing outside were also customers who were devastated by their high accounts. In addition to what customers say, they complain that they have been standing in a queue for two days in a row without receiving any help.
However, from their media release, the municipality stated that they have made provisions to attend to the consumers by closing the office in King William Town at 7 pm to ensure that all consumers are serviced.
King Williams Town consumers are encouraged to use BCM satellite offices for the same services in ILitha, Dimbaza, Bhisho, Zwelitsha and Phakamisa. Residents in Mdantsane must also use rent offices closer to their residential areas.



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